At Colour Moon Technologies Pvt Ltd, we prioritize customer satisfaction and strive to deliver high-quality software products and services. However, due to the nature of our business and the types of products we offer, we have specific policies regarding returns and refunds. Please read this Return and Refund Policy carefully before making any purchases.
All software products sold by Colour Moon Technologies Pvt Ltd are final and non-refundable once the product has been delivered and deployed. Given the nature of software and the customization involved, we cannot accept returns or offer refunds for the following reasons:
Customization and Deployment: Our software products are customized to meet the specific needs and requirements of each client. Once the software has been developed, hosted, and deployed, it is considered delivered and final.
Digital Nature: As digital products, software cannot be returned in the same way as physical goods. Once the software is delivered and installed, it cannot be retrieved or returned in a manner that ensures it is no longer in the client's possession.
Licensing: Upon purchase and deployment, clients receive a license to use the software. This license is non-transferable and non-refundable. It is provided for use with a single domain name only.
We encourage all potential clients to carefully review their needs and requirements before making a purchase. Our team is available to provide demonstrations, answer questions, and offer guidance to ensure that our software products meet your expectations.
While our standard policy is no returns and no refunds, we understand that exceptional circumstances may arise. In such cases, we may review requests on a case-by-case basis. Any exceptions will be at the sole discretion of Colour Moon Technologies Pvt Ltd and will require written agreement from both parties.
We are committed to providing ongoing support and maintenance for our software products. If you encounter any issues or require assistance, please contact our support team at mailto support@colourmoon.com or +91-9676600666. We will work diligently to resolve any problems and ensure that your software is functioning as intended.
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